Product

Everything your support team needs in one intelligent workspace.

A chatbot answers a question and stops there. Naamo answers, files the ticket, briefs your agent, and updates your dashboard.

01

One inbox for every channel your customers already use.

WhatsApp-style chat, SMS, voice transcripts, and web chat in a single unified inbox — with AI/human statuses, priority badges, customer history, and agent assignment.

  • Unified conversation inbox
  • AI active & human active statuses
  • Customer history and internal notes
  • Channel filters and priority badges
Awa Diallo
Account blocked — AI resolving
AI active
Chinedu Okafor
Delivery 3 days late
Urgent · P1
Thabo Mokoena
Voice note transcribed · 0:42
Agent: Sara
Amina Keita
Return question — answered
Resolved
02

An AI agent that understands — then takes action.

Naamo classifies intent, detects sentiment, urgency, and language, searches your knowledge base, and decides the next best action: answer, ask a follow-up, create a ticket, or escalate to a human.

  • Answers only from your approved knowledge
  • Asks follow-up questions when details are missing
  • Creates tickets and triggers workflows
  • Escalates to humans when it matters
"Hello, my account is blocked. I need help."Customer · WhatsApp
Naamo understands
Intent: Account accessUrgency: HighSentiment: FrustratedLanguage: FR · Wolof
Then acts
Answers from your knowledge base Creates ticket #4821 Escalates to the right team
03

Every conversation becomes a trackable ticket.

Complaints and urgent issues turn into tickets automatically — with priorities, SLA status, escalation history, and links back to the original conversation. Nothing disappears in an inbox again.

  • Automatic & manual ticket creation
  • Open → Pending → Escalated → Resolved → Closed
  • Agent assignment and SLA tracking
  • Full escalation history
Ticket #4821SLA on track
Account blocked · Priority P1 · Assigned: Accounts
Open
09:41 · created by Naamo AI
Escalated
09:44 · Accounts team
Resolved
11:02 · account reactivated
Closed
Customer confirmed via SMS
04

Turn every conversation into business intelligence.

See total conversations, AI-handled share, handoffs, response times, top customer issues, sentiment, and channel performance — so leaders know exactly where support is failing and why.

  • Top customer issues, ranked
  • AI vs. human resolution rates
  • Channel and agent performance
  • Sentiment and language trends
Top customer issues
This week · all channels
Account access84
Delivery status61
Billing questions47
Appointments33
Returns21
💡 "Most requests this week came from WhatsApp — top issue was account access."
05

Appointments booked straight onto your calendar.

Customers ask for a time in chat — Naamo checks availability, books the slot on your calendar, and sends confirmations and reminders automatically. No phone tag, no double bookings.

  • Books directly onto your calendar
  • Real-time availability checks
  • Automatic confirmations & reminders
  • Easy rescheduling in the same chat
"Can I book an appointment for Thursday morning?"Customer - WhatsApp
Naamo books it on your calendar
JuThu
10:00 AM
Fatima A. - Consultation
Booked
JuFri
2:00 PM
Open slot
Confirmation + reminder sent automatically
06

Workflows and automations that run your support for you.

Build the flows your business runs on — complaint intake, escalations, after-hours replies, follow-ups — with simple triggers, conditions, and actions. Set it once, and it works 24/7.

  • Trigger → condition → action flows
  • Escalation & after-hours automations
  • Follow-ups that send themselves
  • No code required
Trigger
New complaint received
Condition
Priority = Urgent?
Actions
Create ticket - Notify team - Reply to customer
Runs automatically, 24/7 - no code, no babysitting.
Human Copilot
Summaries, suggested replies, and next actions beside every conversation.
Knowledge Base
Teach Naamo your FAQs, policies, and procedures — it never invents answers.
Proactive notifications
Appointment reminders, delivery updates, and follow-ups sent automatically.
Future-ready channels
USSD, Messenger, Instagram, and CRM integrations on the roadmap.
How it works

From customer message to resolved ticket in minutes.

Step 1

Customer reaches out

A message arrives via WhatsApp, SMS, voice transcript, or web chat.

Step 2

Naamo understands

Intent, urgency, sentiment, language, and customer context — detected instantly.

Step 3

Responds or asks

Answers from your knowledge base, or asks a follow-up when details are missing.

Step 4

Takes action

Creates tickets, books appointments on your calendar, or triggers your workflows automatically.

Step 5

Humans stay in control

Your team takes over any conversation at any time — and managers see the insights.

Get started

Give your customers faster support — without overwhelming your team.

Start with your support knowledge. Connect your customer channels. Let Naamo assist your team.