Guides, templates, and answers from the team building Naamo, written for real support teams.
Why WhatsApp is where your customers already are, how to get your business set up properly, and how teams across Africa are cutting response times from hours to seconds.
What to upload, what to skip, and how to test that your AI agent answers the way you would.
8 min readThe escalation rules that keep customers happy and your team in control of sensitive conversations.
6 min readSet up calendar booking so customers pick a time in WhatsApp and it lands on your schedule. No phone tag.
7 min readAfter-hours replies, complaint intake, follow-ups, escalations, and reminders. Set them once and move on.
10 min readWhich numbers actually matter, what good looks like, and how to spot a problem before customers complain.
5 min readHow Naamo handles English, French, and local languages in the same inbox, including code-switching.
9 min readProven workflows you can switch on in minutes and adjust to fit how your business works.
Collects the details, creates a ticket, and tells the customer what happens next.
Request this templateChecks availability, books the slot on your calendar, and sends a reminder before the visit.
Request this templateAnswers FAQs at night, logs anything urgent, and queues the rest for the morning.
Request this templateDetects frustration or sensitive topics and routes the chat to an agent with full context.
Request this templateStraight answers, no jargon. Can't find yours? Talk to us and a real person will reply.
Setup guides, channel connections, and workflow references for your team.
Browse the docs →Short demos of the inbox, AI agent, ticketing, and insights in action.
Watch the videos →How we handle data protection, logging, and human oversight of the AI.
Read the overview →Start with your support knowledge. Connect your customer channels. Let Naamo assist your team.